Testimonials

"Laurel implemented the Professional Retail System in 2002 since when the levels of compliance and speed of information transfer between a disparate estate of 630 pubs and the centre improved drastically. This in turn meant that central costs were reduced almost immediately as less resource was needed to check and reconcile information which was common to every site.

David Broom was the Business Change Director throughout this period and was responsible for designing and delivering, not only the software, but the entire business change programme that led to a reduction of £3.5m in central overhead costs. Cost reduction alone is a crude management tool, in order to be effective an organisation has to ensure that softer measures such as levels of service and morale are addressed. Through his approach and style David ensured that, if anything, during this period the quality of service to pubs and the staff morale within the business improved, this was a major achievement.

I have no doubt that David will take this same level of professionalism, enthusiasm and passion for excellent result delivery into his new business, Retail Fix. I would not hesitate to recommend Retail Fix to any multi site retail organisation looking to improve their processes and service whilst reducing central overheads".

Ian Payne
Chief Executive Officer
The Laurel Pub Company Ltd

Who are Retail Fix ?

Retail Business
Health Check

Business Change Services

Mentoring,
Training &
Education Services

Acquisition, Sale & Merger Services